However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. With whom I spoke until now? but when u need support / CS to talk and solve ur problems its literally non existant. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. That exception is made on the understanding that an additional service retainer is payable. October 23 They charge your card for amounts more than stipulated on invoices! We will then confirm your payment date and amount. Here are 8 tips for writing great reviews. For a break between calls, browse the development's many shops and restaurants, or explore the . Its an automated process. Get Regus can be contacted at (262) 832-3700. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. If you need further help, pleasespeak with our team member who is already in touch with you. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Any that you do not require can be opted out through your online account. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. This will ensure the agreement ends at the current final date and will not renew further. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I cannot stress enough the lack of professionalism and poor service. When they try to collect the rent, their speed is very fast. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? 3. Hi Stephen, Requesting to have your retainer refund is an easy process. The company left an official comment on this complaint. You should do so via your online account (www.myregus.com). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. It made me crazy and I asked him to talk with Myesha or Dom. I really thought that this company would be a good option for expanding our business. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Our coworking spaces are designed with collaboration in mind. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Its a healthier, greener, flexible, and more cost-effective way to do business. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. think about how low this company is. Sent numerous emails to account. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. The retainer fee doesn't guarantee a successful outcome. Ts and Cs apply. We find it very unfair that for this reason you post a very visible, insulting and untrue review. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. We ask all our customers to add an automated payment method to their account. Submit a complaint and get your issue resolved. Be part of a vibrant coworking community with dedicated desk or hot desking options. Verification can help ensure real people write reviews about real companies. Weve cut the cost of selected workspaces* for a limited time only. Unacceptable billing practices. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Here are 8 tips for writing great reviews. This company bills you for services you do not use. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. One business week has passed since I post it here. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Hi Hannah, Im sorry if you felt the need to escalate this. As expected, I didn't get any reply yet from Regus. Its an automated process. You should receive your refund within 30 days after your agreement end date. I couldn't get my retainer and called them. Thanks again for your comments which help us improve. Please remember that the retainer is refundable at the end of your agreement. (Sandra, I used the portal at first, however, your system made an error.) Prices are subject to change and will vary depending on the specifically selected products and services. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Absolutely unacceptable behavior. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Appreciate your immediate reply. You will regret signing with Regus. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. DO NOT give them your payment info, DO NOT sign with them. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Regus helps businesses find and create the right workplace for their people. This company bills you for services you do not use. They still continue to send invoices with no one responsible to be there to answer. If you refuse to pay their bogus invoices they will send you to collections. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Service 110 Value 107 Shipping 48 ComplaintsBoard.com is a leading complaint resolution website on the Internet. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. October 23 evening It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. So now you can enjoy more, for less. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. They signed me up for things that I didn't ask for - didn't realize it in the fine print. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. www.myregus.com) and go to the End Agreement section. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Sandra promised me to escalate my procedure below, however, when could I get it safely? You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. I would like to help you further in this matter but haven't been able to identify your account. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. We have a team of specialists available 24/7 to help you find the best solution for your business. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Paid for parking online and have now received parking ticket from private company. August 31 Were clear about this from day one. Turned up at 450 Bath Road, Heathrow. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Because Regus prefers to hold that retainer as leverage over you. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Share your photos and videos with others to prove the truth of your words. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Once they sell you something that will be the end of you being treated as a valued customer. We have a team of specialists available 24/7 to help you find the best solution for your business. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. September 22 S. Where's gone them? Its an automated process. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Share your photos and videos with others to prove the truth of your words. Our invoices are due on the payment date that is displayed on them. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . My Regus ID: ********. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. They are about people. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub.