Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Luckily I was able to return it and get store credit pretty quickly. 1200 Wall Street, Floor 2 Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com The company helped issue credit for this matter to purchase a new item as soon as possible. Lucy In The Sky Cafe - Tripadvisor We're so sorry to hear that you have not received your refund yet. Shipping was supposed to be 5 business days. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Shop Lucy in the Sky -Kate. Store credit only. Well look into the stated issue and will work out a way to resolve the situation asap! Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Check out what 6,964 people have written so far, and share your own experience. Delivery date was Feb 17-24th. The complete opposite of lawyer James, Nathan is carefree and fun. | Read 5,961-5,980 Reviews out of 6,594 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My daughter has an event Nov. 19. We're so glad you were able to utilize our 24/7 chat! For further information, please visithttps://help.afterpay.com/hc/en-au/. Lucy Harley-McKeown; Jessica Clark; . I'm so frustrated because they don't have a phone number. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. I am beyond disappointed in this company and its respect for its customers. I would never recommend purchasing from this company unless you don't care if you ever get the item. We have a range of ways to get in touch for new and existing customers. If they don't offer refunds, they should have made this much more clear during purchase. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. Absolutely terrible customer service. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. LUCY IN THE SKY - YouTube "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. There are no fees if you pay on time. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. . Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). 2023 Trustpilot, Inc. All rights reserved. Article created 4 years ag You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Lucky in the Sky has good web ratings overall. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. You must not misuse this Website. Merry was very friendly, professional and helpful. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! We do specifically outline the estimated delivery time on each individual product page once a size is selected. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Phone Email. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. If you are in between sizes, we would generally suggest to order a size up. I ordered a dress on October 2,2019 and still not dress. If you need help please email us at resolution@lucyinthesky.email if anything else. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. I did the Level 2 Customer Service Practitioner course. Cassandra M. went beyond. what is the average shipping time? I was SHOCKED as the price of this dress after I received it. Customer service is non-existent. I messed up my address and they were quick to help and fix my mistake. I never got any notification from them that my dresses would be late or anything. - Check in with your local post office, as packages are often held there for pick up. But, not to worrythey charge your credit card as soon as you make the order. Sky Fax. Please emails us at resolution@lucyinthesky.email so we can better assist you. She answered all the questions we had quickly and gave good advice. - Kate, Hi Paula! I used the chat feature again in January to try to figure out where my two other dresses were. I had to do a charge back from my credit card company to get my refund back. This page was last edited on 12 October 2022, at 14:56 (UTC). -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. We'd love to hear from you so that we can find a resolution. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Do not trust this shop to deliver. Contact Sky | Fastest, No Wait Time - GetHuman Hi Sonam, Thanks for your feedback. I reached out to customer service numerous times and have not had a response. If i order now when i will receive it? Return policy is awful and as slow. Service 527 Prom season is here, and you deserve to look and feel amazing for your big party! If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. -Kate. I've lost $120 to Lucy In the Sky and received nothing. Customer service is awful. Not Available. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Number of comments: 0 Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. We're so sorry to hear about the order. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. Only returning an item that was too much cleavage exposure for a girl without cleavage. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Why would I need store credit when I already purchased the 3rd dress. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. The prices they charge is not right. Sky Contact Number and helpline for Broadband and TV - Selectra All our models are approximately 175cm tall. Find out how we combat fake reviews. This has been quite frustrating. Please emails us at resolution@lucyinthesky.email so that we can better assist you. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Unfortunately after an order has shipped with USPS we cannot update a shipping address. 0818 719 819. Check out what 6,872 people have written so far, and share your own experience. You may store, print and display the content supplied solely for your own personal use. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Companies can ask for reviews via automatic invitations. Your card will be debited immediately upon authorization being received. The customer service and chat support feature here is great and really easy to use. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Any orders which are returned to sender will be processed for store credit as per the return policy on our website. . Free FedEx Shipping, over US$75. . When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. I HAVE MY TRACKING NUMBER. -Kate. For my troubles, I've been offered a $25 store credit. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Products used:Still waiting for it to arrive (for 6 weeks)! Contact BT. Sharing is caring! HOW DO I CHECK DELIVERY STATUS OF MY ORDER? The stated ship times cannot be altered with the delivery method. -Kate. Tip for consumers:Returns usually only give store credit. Technical support. Twice now, I have not received an order or refund. They have yet to respond and emails were sent over a week ago. You can activate your new camera, view your photos, manage and monitor. Thanks for your feedback. -Kate. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Yes. Please let us know if we can help any further. The dress is also incredibly thin and doesn't have much structure. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. They charge so much and the quality is so bad. Hi Denver, We're so glad you were able to reorder and get it in the time frame you needed. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Really horrible place. . Horrible customer service. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Please let us know if we can help any further. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Orders and upgrades. If you order multiple styles with different delivery dates, they may ship separately. Our styles are designed exclusively in Los Angeles. She even helped me cancel an order and issued my store credit instantly. I have emailed them three times and tried to do the virtual chat but it never works. So ordered the 3rd dress in a different style. -Kate, Lucy in the Sky is an absolutely horrible company. Sky Ireland Contact Numbers & Customer Service Tips - Selectra For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Facebook is showing information to help you better understand the purpose of a Page. Please email us at resolution@lucyinthesky.email so we can assist you sooner. 2. Please email us at resolution@lucyinthesky.email so that we can better assist you! Message KYLA via the following: It is an eligible payment method for all U.S orders over $35. I don't care how good are their dresses and I don't even want to know. -Kate. I've never encountered an online retailer like this. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Lucy in the Sky, Inc may change this policy from time to time by updating this page. Overnight orders shipped Friday will be delivered Monday. How useful is that if the items never come? - Kate, Hi Gosset! Tip for consumers:Cannot get a refund, only store credit. 0800 840 0202. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Hi Chris! I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. No! Don't waste your time here! . Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday).