We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Robbins parking lot locations are also available for overnight parking. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep . Imagine you want to take a trip on SMART that costs $5.50. Many transit agencies offer some type of 31-day pass for your convenience. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. If the condition evaluates to false (.F. For limited time, riders can get a new Clipper card on their phones for free (normally $3). The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Can two people use the same card at the same time? Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. The money is still missing. Learn more about using Clipper on your phone. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Riders are encouraged to get a Clipper Card to avoid the surcharge. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Enjoy the convenience of booking the entire trip all at once. On our international route, the Victoria Clipper V also offers onboard duty-free sales. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. For more information, visit Sales and Service Locations. Get the Clipper app. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. This page includes How RTC cards work, accessible information, and using Clipper equipment. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Check out our sample Victoria Clipper V gift shop menu. If you want to ride, you will need to tag again. Clipper account access including checkingyour balance can be found on the Clipper website. Your 31-day pass becomes active the first time you use it to pay a fare. Learn more about required travel documents. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Hotel Package: Non-refundable within 4 days of travel date. Otherwise, you will be logged out automatically. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Yes, there is. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. The RTC Clipper card is a photo identification card. Vista Panoramic Upgraded window seats in Vista Class. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. We do not accept cash, checks or debit cards requiring a PIN. Key Clipper information translated to Chinese. For more information, please see our ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. This is different in the phone environment. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. U.S. Immigration . SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Account Management. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Be sure to review the paper ticket fare chart at the station. learn more. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Choose an Option to Begin Planning Your Trip. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Both discount and regular Clipper cards can be ordered and managed online. We will automatically send a declined payment notice to the email address in your Clipper account. Includes travel to any of our destinations with activities or hotel stay or both. What happened to my order? When does the new 31-day pass become active? All rights reserved. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Email: FanAssist@Clippers.com. Our departure times between Seattle and Victoria vary seasonally. Find your card and select Manage Auto-Reload from the More Options menu. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? The garage offers parking forONLY $10 per calendar day! Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. I set up Auto-Reload, but its not showing up in my online account. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. How does Auto-Reload work with monthly passes? If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Why wasnt I notified this would happen? 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Why not? During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. If one does not use the Clipper card for six months, it can be frozen. Find your service: AC Transit. For account-related Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Clipper on your phone. Children from countries other than the US or Canada will require a passport and possibly a Visa. However, you will need to register your card as part of the process, if you havent already done so. Get Morning Report and other email newsletters. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Once you hear a single beep that means youve paid your fare and are good to go! If you have a monthly pass, it will obviously expire at the end of the month. And you can do it anytime. You can use our automated phone service 24/7 to check balances and pass expiration dates. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Clipper: Clipper is the all-in-one transit card for the Bay Area. You will need to use this new email address the next time you log in to your online account. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Please visit theUS Homeland Security websitefor more information. Your session is about to expire due to inactivity. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. BART is primarily selling paper tickets from the vending machines. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Otherwise, you will be logged out automatically. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. The discount is even greater if you add multiple nights! To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. You can set up automatic reloading when you initially order a card and load value online. Complete the form below and a dedicated account manager will be in touch. 2020, Metropolitan Transportation Commission. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. The reason for this has to do with how much space unused orders take on their computer system. So if your primary funding source is declined, your order will be charged to your backup card. New to Clipper? If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Your card should arrive within 5 to 10 days. Select machines accept credit and debit cards. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Some purchasing limits applyas outlined on our sales page. Need help planning your trip? If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Sign up for year-round getaways, special offers, and more. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. A: Your anger is warranted. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. There is a 50 cent surcharge per trip for paper tickets. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Clipper cards pending pass? It still says my trip is in progress, any way to cancel this? The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. No notice, even though they have my email? Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. The correct fare will be automatically deducted. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. However, there are 3 Clipper vendors at SFO. No. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. This page includes Proof of eligibility, Eligibility change, and Balance transfers. You may also bring other food onboard, but no outside alcohol may be consumed onboard. I loaded value online, but when I tried to use my card, it wasnt there. You will only need a valid passport (or other valid travel document, see below) to enter Canada. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Discounts; Where to Use; Follow. . Select "Transit card" and "Add Clipper card". As others have said, it's RFID interference with other cards that's likely the problem. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. We do allow walk-up day-of guests to purchase tickets if space allows. Pay With Contact your programs administrator for instructions on replacing a card. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. 877.878.8883. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. What if Im having trouble using my Clipper card at a bike share station? To add a card to your Android phone, open Google Pay and click the + sign. "It's overwhelmed our ability to process the applications." Find out about Clipper cards, visitor and monthly passes, rates and discounts. Skip the side navigation menu and go to the main content. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website.