A California class-action lawsuit has been filed against the ticketing site StubHub. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Please add me I have communication and documentation to prove stub hub is just keeping my money. I was a part of this fiascoplease add me. I bought my tickets under a much different safety expectation. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. A link has directed you to this review. Since COVID-19 has come, StubHub's new policy is no refunds. Thanks ! Previously, she represented workers and retirees at a national employment law firm. Please add me to this class action against STUB HUB. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. I will never use this company again to buy or sell tickets. Do not use STUBHUB, they are not an honest business. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. The news comes just over a week after ticket resale sites began requesting corporate bailouts. This is not a solicitation from a lawyer. StubHub denies any wrongdoing or liability. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Show was cancelled on 12/29/21 the day of the show. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. They were processing refunds for canceled events just like they previously did but then changed their policy. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. StubHub is represented by McDermott Will & Emery LLP. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. I found out they listed under a wrong account. I am not good at technology. status of any class action settlement claim. Sign up for ClassAction.orgs newsletter here. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. The Hollywood Reporter is a part of Penske Media Corporation. StubHub is an American ticket exchange and resale company. She told me this escalation process would take 3-5 business days. In the . THEIR GUARANTEES ARE A LIE. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. With the complete shutdown of large gatherings, countless businesses are being impacted. 2023 The Hollywood Reporter, LLC. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. I call Stubhub. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. I chose CC. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. StubHub has my $253 for tickets I sold. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. I purchased OHL tickets the day before the game. Please add me. Ive used Stubhub for over 4,000 transactions. Singh says the reasoning is the financial impact from coronavirus. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. StubHub stopped guaranteeing cash refunds. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. . Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. Enjoy reading our tips and recommendations. New cases and investigations, settlement deadlines, and news straight to your inbox. Please add me I lost roughly $600. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Not by phone, email, nor chat. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Sep 15, 2021, 1:28 PM. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. CEO Baker is just another crook collecting money he never earned. Thank you, you have successfully subscribed to our newsletter! I want my refund from them as well. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. StubHub said I had to wait 7 days after the show took place to get my money. Entertainment industries have seen every event canceled or postponed for a foreseeable future. ADD ME PLEASE! The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. The U.S. Call toll-free from the U.S. or Canada, or chat online with support. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. The company reportedlydoesnt have enough liquidity to honour these requests though. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Under normal circumstances, these processes are manageable. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . The lawsuit cites several examples in which the site failed to make refunds. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Last Updated on May 5, 2021 by Dave Clark. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. The plaintiffs may also opt to file a lawsuit on their own. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Fan rewards: StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . I went thru proper channels and they lied about refund. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Emily Walsh. Day of the event, I downloaded the tickets only to find they were for the wrong event. 2. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. | Top Class Actions is a legal news source While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. We value your privacy. If I could give zero stars I would. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Id like my money back! 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Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Read our Newswire Disclaimer. The company then changed its policy to cover these situations. Please be patient. This is a major change for the ticketing industry. The company blamed the difficulty of recouping from sellers during the pandemic. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. They said it would take up to 30 days. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. FAQ. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. that reports on class action lawsuits, class action settlements, https://topclassactions.com/wp-admin/admin-ajax.php. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Yes I have two events canceled from Covid that I did not get a refund. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. The court is expected to rule in favor of the plaintiffs at the end of the year. Para una notificacin en Espaol, haga clic AQU. Click. Do You Have to Pay Taxes on Lawsuit Settlement Money? StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Read the complaint here: StubHub Refund Class Action Complaint. I want my damn money from the purchase of my tickets!!!! At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. You will not receive a Settlement award under the Settlement. They're upset StubHub is refusing. All of these happen in 10 minutes. All Rights Reserved. Get buying tips about Ticket Websites delivered to your inbox. He was offered a coupon that was worth 120% of the original price. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. The first person I spoke with said that the tickets had been sent. Print. For more information about reviews on ConsumerAffairs.com please visit our BOSTON . I deleted my account. In response, he received a refund in the form of a coupon worth 120% of the original price. All Rights Reserved. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . Ticketholders brought a lawsuit against the company, demanding that they get cash . However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. At regular volume, we can afford to take that risk. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . It is important to note that the settlement is not final and the settlement process is ongoing. They sent me tickets for a baseball game on the wrong day. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Call 1-866-788-2482 to speak to a customer service representative from StubHub. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. StubHub is the world's top destination for ticket buyers and resellers. 24/7 customer support: Tickets are 100% guaranteed by FanProtect. Well start sending you the news you need delivered straight to you. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. NEVER USE STUBHUB. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. The complaint claims that the company did not offer refunds for tickets to canceled events. Still no luck. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. 12/29/2022. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. It promises a full money back refund in the case of a canceled event. Your email address will not be published. The suit also calls for a return of customer trust. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Get the latest news on COVID-19 delivered to you. How do I know I can trust these reviews about StubHub? He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. 01-21-2022 10:07 AM. Required fields are marked *. The Court in charge of this case still has to decide whether to approve the Settlement. StubHub changed its refund policy about a month ago. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. The NHLs suspension caused a spike in the number of e-tickets sold. Others were postponed. I am still awaiting a refund for a Nets game postponed in December. I was informed they could not secure the tickets from the seller. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. StubHub claims it is postponed not cancelled and will not give me my money. Further, the voucher never came through! According to the filing, McMillan purchased two tickets to an NHL game in early March. If a show is canceled, with no new date, then they will. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub.