From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. I've found a workaround. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. I noticed it will work if I put two fingers over mic near tip of unit. Then soaked for a couple more minutes. Weird! If out of the 1 year warranty, you'll want to order a new. I dont see the options in the app. Just got it back few days ago. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. platronics sent me a new one and the same problem. heartbeat927 To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. The hub will detect both the headset and any bluetooth adapter (e.g. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Have to press the call answer/end button before the mute button will work in Teams. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. Whats the advice ?? Plantronics Wireless Headset Reset Guides- Troubleshooting Fix: Microphone keeps muting itself - Appuals The sound in my headset is distorted or I can hear and echo. I use the mute function very often and it is very very annoying. hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. Request a replacement from the manufacture if the headsets within th 1 year warranty. This is your best bet to resolve the issue. and our My 5200 pairs up with my S7 and my A10e. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. Maybe you can check Jabra settings. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. I don't think Teams is sending an audio to the headset. If you were encountering an issue and it is now resolved, please change the post flair to Solved! I had same problem with 2 consecutive Voyager Legend's . Olawale Yussuff, TheTelecom Shop Probably will go back to a wired headset. 1. Not great. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by Mute button is stopped working in Teams with my Poly headset Teams call or Teams meeting? @gonzoxxxxx. I'll apply the same workaround: switching to beeps. @craigmckellar. They sell it in any paint department at every hardware store. Ive been using the Savi 8220 headset for over a year now with little issue. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. @rickhyne. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. Running in to the same issue with my Legend. Not on mute, software up to date. Click on Sound and remain in the Playback tab. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. "my headset is stuck on mute and yes i have try the mute - Best Buy Whats up? You dont have to soak the battery side. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. Sander ten Wolde, Dave Blankenship \n Unmuting: Reverse of the above, \n 1. change the . To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. 2. If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. unless it doesnt like iphones. It even announces mute on, mute off so it is recognizing the mute action. It would simply do nothing. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. If the call can still not be unmuted, perform the following: 3. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? Savi 8220 and Teams - Mute Button stopped working - Plantronics I have updated the software and tried it on Windows and Mac. Can you please file the bug through the Help/Report an issue. Deal. In my case, microphone recorded static, something like crackling noise. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it. How To Fix Plantronics Headset Echo - Headset Advisor Disappointed. To mute or unmute your headset, click the headset icon in the System Tray. If you are hearing an unwanted "Mute on" or "Mute off" message, use the application applicable for your device and adjust your device's settings. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! It continutes as long as I have a call open. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. Then it will disconnect and again become inconsistent for about 30 seconds until re-stabilization. Let it sit for a few minutes. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? This article may have been automatically translated. Privacy Policy. How do I unmute my Plantronics headset? But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. When I heard "no" I told them their pictures are deceiving. Plantronics news, updates, reviews and more. So it only takes me a few months before everyone says they can barely hear me. Press the mute/unmute button to unmute the device; press OK. 1. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. This Plantronics has sensor to turn off once I remove it from your ear. Click the Settings button in the upper right corner of the screen, and then click General. Then select properties. I can't understand this warning message can't be disabled. Plantronics Voyager Focus Uc Mute On Mute Off Issue. @heartbeat927, I have the same problem. Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. I did the test above (covering the noise cancellation sensor) and my problem went away. I had mine set up so that it only "beeped" when I went on mute/unmute. The headset icon turns green to indicate the device is unmuted. Anyone else seeing this issue? I went through 6 headsets and they just die at some point. I cannot find how to avoid the sounds "mute on" "mute off" in Teams This also worked for me but on a Voyager Edge. Although, not sure how warranty would be valid or not outside US, for me it's very important. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. Go to settings. To unmute the device, click Unmute. To mute/unmute the call, press the volume button in. thanks for letting us know that it needed a software. Poly will not acknowledged the issue is probably firmware related barring any better explaination. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. The speech? Why Poly Focus 2 keeps muting by itself? How to fix it Microphone issues Plantronics Voyager Edge - iFixit Please log in again. Skype for Business Conference and "Mute Off" with Plantronics (and Go to your Device Manager (instructions below) and look for the Human Interface Device. In my test environment, Teams client did not have the sounds "mute on" or "mute off". I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. Dec 6, 2020 by I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. #3 Make sure compatibility dial is correct. To mute a call you need to briefly press the mute. until you hea r "pairi ng" and the hea dset LED s flash red and blue. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. You can disable this using Planatronics software. No new developlemt with this issue? So i am curious about how did you hear it. Navigate to the Levels tab and turn off the muted button if it's active and use the slider to turn on the Microphone to at least 75. Cookie Notice Plantronics replaced it, and new one got same issue within a week. Kindest regards. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. We also tried to connect teams through a phone and it was not giving the same sounds, so it might be at a device level but your assistance will be very much welcome!