Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Choose to stay logged in or to log out. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. /Tx BMC Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. I no longer need to use Clipper. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Visit the Go Pass eligibility page for more information. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Clipper is a regional transit card that can be used on all transit in the Bay Area. You can also log in to your regular Clipper account to see your balance and download a transaction history.
endstream
endobj
198 0 obj
<>/Subtype/Form/Type/XObject>>stream
Learn More about the future of clipper (external link). Refunds are subject to the fees in Section 10. Learn more about Clipper on your phone.
endstream
endobj
201 0 obj
<>/Subtype/Form/Type/XObject>>stream
Only registered Clipper cards are eligible for refunds. ClipperCard is your passport to campus and beyond! Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Agreement | Clipper
endstream
endobj
215 0 obj
<>/Subtype/Form/Type/XObject>>stream
For three bucks, just consider it a cheap souvenir. And Orca card. At your request, we can mail you a new card with your balance restored, typically within 2 business days. 0 {
endstream
endobj
205 0 obj
<>/Subtype/Form/Type/XObject>>stream
You must tag your card again when you get off the train. Account Management | Clipper
endstream
endobj
211 0 obj
<>/Subtype/Form/Type/XObject>>stream
Location of mushroom dispensaries in Oakland? https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. $16.99 10% off. /Tx BMC You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Latest Clipper News Never miss Clipper news! Then take a long joy ride on Caltrains. about the future of clipper (external link). 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. 0 {
endstream
endobj
190 0 obj
<>/Subtype/Form/Type/XObject>>stream
EMC 0.749023 g EMC If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. For more information, please refer to our pre-tax payroll deduction web page. 0 0 10.146 10.364 re Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Clipper saves money. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. EMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . E\\y\F@B.DHR!"g/ https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. How Do I Check How Much Is On My Clipper Card? - CLJ Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Learn more about our privacy policy. How can I manage the account on their behalf? Pay With f 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. If a Clipper card is not used for six months, it can be deactivated. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Where to Use On 24 transit services and more.
endstream
endobj
178 0 obj
<>/Subtype/Form/Type/XObject>>stream
Learn more about Clipper on your phone. 0.749023 g Skip the side navigation menu and go to the main content. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Treasury will mail you a check. Here's what you need to know. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. He started his journalism career as a sports editor in Iowa in 1975.
endstream
endobj
206 0 obj
<>/Subtype/Form/Type/XObject>>stream
Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. E\\y\F@B.THH!*o* In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Can I have more than one card in my Clipper account? If you purchased your Clipper card from a retail location, confirm that the provider activated the card. If you ever lose your card, well replace it and restore your value for a $3 fee. For more information, including fines, please see Caltrain's fare evasion policy. /Tx BMC Pay With Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. E\\y\F@B.DHR!"g/ So what you could do is to rack up a negative balance to offset the $3 fee. You can add value, see what's on your card, and see recent transactions. /Tx BMC
endstream
endobj
192 0 obj
<>/Subtype/Form/Type/XObject>>stream
However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. f Choose to stay logged in or to log out. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. There is a $5 fee for this service. Directions to Zide needed from Union Square. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. EMC Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. 0.749023 g EMC E\\y\F@B.THH!*o* Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Otherwise, you will be logged out automatically. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there.
endstream
endobj
189 0 obj
<>/Subtype/Form/Type/XObject>>stream
Phone. Clipper is committed to protecting your privacy. 0.749023 g The old website used to show added values, ready to be activated, but no longer does. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. If unsuccessful, your Clipper card may be defective or damaged. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. How can I cancel my card and get a refund? It is available for free to eligible university, and hospital employees.
endstream
endobj
184 0 obj
<>/Subtype/Form/Type/XObject>>stream
Add value, set up autoload, and check your balance! Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. H*2T0T341f& If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . The refundmay take 4-6 weeks to process. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Baseball History 1921 Hall of Fame & Other Players/Teams Original News You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. 0.749023 g Key Clipper information translated to Spanish. Clipper card refund - Oakland Forum - Tripadvisor Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. 0 {
endstream
endobj
199 0 obj
<>/Subtype/Form/Type/XObject>>stream
0.749023 g Visit our VTA Smart Pass page for more information. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. 0 0 10.1455 10.364 re 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Describe the situation, including your account information. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. H*2T0T3415Rf& If not, you can check your balance and add value to the card at a ticket machine before starting the journey. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. f EMC Its also required if you want to set up automatic reloading. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding.