2.5 Tax on Seller Proceeds. I had tried calling them and the day of the concert and no answer. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Viagogo is a ticket marketplace for concerts, sports and theatre events. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. You should typically get a refund for the ticket and any fees or service charges within 30 days. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Estereo Picnic Tickets. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Hombres G Concert Tickets. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Chris Brown Tickets. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. viagogo - Buy & Sell Concert, Sport & Theater Tickets If an event is moved and you cannot make the rearranged date, you should be entitled to . Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. viagogo is a global online marketplace for live sport, music and entertainment tickets. Viagogo will never pay you after you sold your tickets and you can never get back your money. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. 1. Since June, we've found listings for events at all of these venues on Viagogo. 2.12 Seller Payment. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Carnaval Barranquilla Tickets. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. 4.2 Stolen Property. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . You will be entitled to a full refund or a 120% voucher. If the event . If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. Viagogo had a selection of how much did you want to spend for a ticket. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. StubHub to refund canceled events after pandemic complaints Justin Bieber cancels remaining tour dates 1.1 Introduction. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 2.14 Substituted Seat Locations. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Contact & review Viagogo - rated #0 in Entertainment . How do I unsubscribe from your newsletter? Viagogo will never pay you after you sold your tickets and you can never get back your money. 684 Posts. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Viagogo denies withholding refunds for gigs hit by coronavirus A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. 'It's been a bit of a headache and I don't know where I stand with anything.'. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 3. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Terms and Conditions - viagogo ticket exchange Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. How do I change the email address on my account? If the event has been cancelled, send them evidence of this. 4.1 Double Posting and Removal of Tickets. Go on and tell us about your poor consumer experience. 7.3 Additional Policies. Carnaval Barranquilla Tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Are you still waiting on a ticket refund for an event canceled due to the pandemic? The court would need to determine which Class members would choose the voucher over a cash return as per the company. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Section 75 - Tickets bought from Viagogo and concert cancelled You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. The law catches up with viagogo - event promoters and music fans are Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. Which? Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. I have lots of interesting documentation. However during the pandemic the response times may slow down. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. How to Request a Stubhub Refund [98% Success] - DoNotPay The whole ordeal cost me almost a thousand dollars. Viagogo customers face fight to get cancelled and postponed event refunds . We disagree with such restrictions and think they are not beneficial to fans. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. Ive been told a refund is coming in 10 days 4 times now. Viagogo reviews, customer feedback & support. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Many event managers have already committed to providing refunds for cancelled events. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. This tracks your activity using third party cookies. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Editor, Marcus Herbert. This will be posted quickly, exposing the company and letting others see what happened to you! 2.9 a) Exception to Sellers Obligation to Confirm. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. This charge is in addition to the amount originally paid for the tickets. Such notice shall be deemed given one business day after the email is sent. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Why do my tickets have someone elses name on them? The good date is 9/11/21, but the relisted my tickets for 9/21/21. PDF FanFair Alliance - Ever get the feeling you've been cheated? Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. I received an email 4 days prior to the event, stating the ticke. I'm at the point that a class action . Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. They will not give me any explantion for this. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Read more ts would be ready 48 . Why can't I see my order or sale in my account? Viagogo accused of listing non-existent tickets on behalf of seller Suggested Article: Verizon Wireless SMS Refund Settlement Details. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. All sales and bids are final. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . It's unlikely you'll get the delivery costs or booking fees back, though. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. When Your Event is Canceled or Postponed. Trying to call the customer service is ridiculous with 3 hour wait times. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. 3. Join The National Math and Science Initiative Class Action, Today! Viagogo will never pay you after you sold your tickets and you can never get back your money. All forms of redress are non-transferable and non-refundable. The Weeknd Tour 2023. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. . Ticket-holders to postponed events will be able . 2. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. . Customer Files Viagogo COVID-19 Ticket Refund Class Action Let us know in the comments! 6.3 Allocation of Risk. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo Refund Policy MoneySavingExpert Forum Unfortunately it might take a lot of back and forth communication. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. Harry Styles Concert Tickets. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 3.1 Accurate Descriptions. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Terms and Conditions - viagogo ticket exchange Travis Scott performs on stage during Wireless festival in London last year. How to get a refund from Viagogo - Quora Sellers should use our automated online confirmation process. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. The 1975 Tour 2023. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. "If it's been canceled, chances are you're . Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Concert cancellations blamed on COVID variant leave ticket buyers May 3, 2021 / 1:22 PM / AP. They did not admit to law breaching and refused to provide a refund. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events Actions does not process claims and we cannot advise you on the Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Romeo Santos Tour 2023. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. The difference between 'cancelled' and 'postponed' events is . viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Leave us a message by clicking the Contact Us button. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website.