We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. We want **** to act in good faith and resolve these longstanding issues. State: Arkansas. Used 2017 Thor Motor Coach Four Winds 26B Motor Home Class C After countless emails and calls to *********************, we never heard from him again. ************************* said that they would pay ******* ***** 26hrs for their labor. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. It's been non-stop. 2022 Thor Motor Coach Freedom Elite - RVs & Campers - Facebook Exterior 32" TV. As of today, the coach has only ***** miles on the coach. See dealer for details. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. Terms may vary. After changing the engine battery the radio and backup camera will not work. Based on the pictures provided to us, there is no repair to be made. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. Everything is well documented. The $1,000.00 bid they accepted. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Need advise, had a shop replace house battery and repair inverter. This dealer in **** miles away so thats not happening. Use/store switch in use mode? Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Your luxury Mercedes Sprinter motorhomes. Speaker Location(s) Interior / Exterior. It has generator in it but does not work. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Submitting a response indicates a willingness to work with customers to make things right. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Thor A.C.E. Class A Motorhome - Thor Motor Coach Read More: https://thormotorcoach.com/legal/ This shouldn't be happening. **** has already sent the flooring. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. If you wish to set up a factory service appointment to discount you the $2000, please call ************. New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A What have you tried so far? purchased in July 2022. is not responsible for any misprints, typos, or errors found in our website pages. RV Generator Won't Start? Causes & Troubleshooting Tips To Try It drops down over drivers head onto safety pins. We are sorry to hear of your concerns with your 2019 *******. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. They found mold under the floor covering. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Thor Motor Coach's stands behind it's previous response, copied below. Of course, at our expense. 2017 Thor Challenger XE Rear and side cameras and radio not working. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. We have spent more than three years trying to get these issues resolved. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. Step inside and find a 68" jackknife sofa to the right of the entry door. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. I am waiting for **** to call us back. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Thor Motor Coach does not have control over the ************ centers. BBB Business Profiles generally cover a three-year reporting period. We have been diligently working non-stop to get the flooring and heating breech issues resolved. RVers Ask: What's The Best Way To Sell An RV? More than 50 pictures were sent to Thor. We reached out to Thor and la mesa and they say its our problem. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. We bought it new in 2018. Learn More Class B The best of Class A amenities and more power than a Class B. At this time Im satisfied that they Thor Motor Coach has reached out. 5 seatbelts. After getting back both radios not working. Paint. This is Thors final offer as it has been stated multiple times. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Attached 75 watt solar panel. Thor Motorcoach Logo linking to Home Page. The owner listed is **************************. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Thanks for the replies. from Thor Motor Coach. We are well aware that the coach is off warranty. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. The park/travel switch on my coach does not switch the radio to the coach batteries. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. We have acted in good faith throughout this entire ordeal. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. After getting back both radios not working. Solar panals not bolted properly to roof.Propane sensor faulty. All warranty info is typically reserved for new units and is subject to specific terms and conditions. You might find those release tools with the manual for the radio. JavaScript is disabled. Another for $6,500.00 from *************** in ***********, **. New to RVing? When I tried to bring it back in, it came in a few inches and then stopped. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Have driven unit less then 250 miles since purchase. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL Your actual payments may vary. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. ** September 10th we took the ** out. Listed 15 hours ago in Camp Verde, AZ. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Couch framing falling apart from 1in screws being used. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. I am rejecting this response because: We have been going back and forth with this for three years. Apparently, they couldn't come to an agreement with ****. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. Thor Recall Notices - Latest Recalls for Thor - Arfc Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. . in fuel costs), then **** will kindly deduct the $2,000. The requested information: 2019 *********************** **** motor coach. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Class Cs with the beloved luxuries of Mercedes-Benz. Please see us for a complete list of features and available options! It is winterized and sitting in my driveway for the winter. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Mechanic's Assistant: Are you fixing your Chassis yourself? Look in house battery compartment. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. Does not include Hitch work or accessories. Save. Number Of Radios. Not just one but every single seat in . 2019. Fort Wayne, Indiana, United States. . We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. I have a full side slide on my 2016 Thor Ace 30.2. WHO IS RIGHT? . Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. changed the RV world when it first hit the streets in 2011. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. I have hundreds of emails relating to our continued attempts to get these issues resolved. ******* also says we would NOT be reimbursed for any travel expenses. Stock photos may not represent actual unit in stock. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. PDF TaBLE oF CoNTENTS - Cruise America Arriving at our destination we set up to dry camp. We are also providing the **** commercial vehicle center web address. CD Player. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Posts: 2,166 THOR #11781. Posts: 7. As stated previously, we are well aware that the coach is now off warranty. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. Like most: All went so smoothly from our first email to our going through the American Canadian borders. 1. Mr. ******** needs to arrange pick up with the **** dealership. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Complaints for Thor Motor Coach - Better Business Bureau There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. We purchased a new 2019 *********************** **** Motor Coach in May 2019. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. Junior Member. We have endured a long and arduous journey. The pictures submitted to us show no concern of factory defect to the roof. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? *All RV prices exclude tax, title, registration and fees, including documentary service fees. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. 40,000 miles. Thats where the water is coming in, it came that way from the factory. Check whether the batteries are charged enough. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. You may also call **** at ************ for them to better assist you in finding service. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. . *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Surround Sound. This is an independent, unofficial site. Both radios are powered from a 15 amp fuse located in the power center under the bed. We have documented the roof concerns in case it does happen to be a concern. Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn ********************************* became Retail Warranty Supervisor in April of 2022. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Number Of Discs. can discuss the resolution. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. 2022 Thor Hurricane 35M. New 2023 Thor Motor Coach Geneva 25VA Motor Home Class C Can hitch up to 8,000 lbs. Manufacturer-provided pictures, specifications and features may be used as needed. The issues were filed with **** when the coach was new. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. ************************* was working with us right up until he moved to a new position in March of 2022. International Association of Better Business Bureaus. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. We cannot even drive this rv with fear it might shutoff again. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? 2016 Freedom Elite 28H with a Axxera radio. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. Front radio not working. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. THOR AXXERA RADIO.not working??? On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. Brand: Thor Motor Coach. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Speakers. Mechanic's Assistant: What year is your Chassis? Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Battery Disconnect Switch - Electrical - FMCA RV Forums How can **** choose to refuse to fix this chronic and widespread issue? Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Then click on the manual name to download. 01/03/2023. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Non-smoking and pet-free. Brand: Thor Motor Coach. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Number Of Televisions. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road.