TUI HOLIDAYS are hugely popular with Britons but as travel grinds to a halt amid the coronavirus pandemic, many people with TUI bookings have been left out of pocket. This way we will be able to travel together safely and without worries. If you dont have a valid PLF form, you will not receive a boarding pass and you will not be allowed on board. We also ask you to place your handbag, backpack or laptop bag weighing up to 10 kg and with maximum dimensions of 30 x 30 x 15 cm underneath the seat in front of you. Find out whether carriers including BA, Jet2, Ryanair and Tui will refund or Are you travelling back to Belgium from a European destination? Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. Tui Introduces New Flexible Holiday Amends Policy a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. Alternatively, you can choose a voucher, valid until 21 December 2023. Fortunately, some airlines do have flexible policies in place so you can rebook your flight if necessary without paying an admin fee. 1,34 per minute). Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Thats because package holidays offer some financial protection. Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). Annual policies cannot be cancelled. If you'd like more tips on completing any forms, visit your . TUI issues travel warning following new holiday test rules Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. Attention: a refund is only possible if you have not yet used the voucher. 14/7 day policy: Travelers can get a full refund if they cancel at least 14 days before check-in and a 50% refund (not including the service fee) if they cancel at least seven days before check-in . The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. In that case, you can first contact your airline to find out whether your flight can still take place, can be postponed or changed. More information can be found hereunder. Important Note: Your deposit is non-refundable and TUI may not be able to refund added elements of your holiday. Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken. Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. Understanding Your Hotel Cancellation Policy - Money We Have After these 270 days, the certificate can no longer be used to travel. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. "From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any . Booking Terms and Conditions. Absolutely! We therefore advise you to consult their terms and conditions and the measures they have taken. Airlines offering fare flexibility - Travel Help - Google Best and worst travel insurance - Which? - Which? Money Youll need to let Jet2 know at least three days before your departure and if rebooked tickets are more expensive, youll need to pay the difference. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. You can check the most recent measures at each destination here. Vaccines, Masks and Testing: What Cruise Lines Require Now (2022) More information can be found. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Pandemic protection: holiday guarantee insurance for all TUI customers If this sounds like the better option, read the last section below Can I sell my TUI holiday. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. Do you think that TUIs cancellation fees are quite high? Important Note: If you booked a TUI holiday from a travel agent other than TUI contact the agent directly. The airline . That's when we said, 'hey let's just get our money back,'" Sherli says. You will receive the voucher by e-mail. The travel company Tui has narrowed its annual losses but is reviewing whether to make cuts to the remainder of its winter programme in light of rising coronavirus cases and the spread of the . Can you no longer use your TUI Holiday and you would like to sell it to recover your money? Does this option interest you? That depends on the measures that are applicable at the airport concerned. This obligation applies even if you have been fully vaccinated. Do you prefer a cash refund? You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Available destinations & measures taken during your flight. Furthermore, you may have to pay a 250 fine if you failed to complete a PLF. You can find an overview of all measures taken and changes applicable on board our TUI fly flights on the special web page https://www.tuifly.be/en/flightinfo-corona-measures. Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reserva Can I cancel a flight with Thomas Cook? Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. Some changes are free and for some you will need to pay a fee. If you don't book a flexible rate, you may not be entitled to a refund. New rules are also enforcing Covid tests on holidaymakers once again, This way you will always have the most recently updated information. For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. Any closer to the departure time and the cost increases to 83 (71) per passenger, per flight. TUI updates refund policy for holidays affected by coronavirus If the new flight price (including any extras that have been booked) exceeds the price of the original booking after changing the flights date and/or destination, you shall pay the price difference. Tui cancels more June holidays to Amber and Red list countries Refund Credit Terms & Conditions | TUI.co.uk There's loads going on behind the scenes to make sure your journey's as smooth as can be - for example, they've got more standby aircraft available than ever before and have recruited more colleagues. Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. However, the policy doesnt apply unless there is a travel ban. See Travel Aware page - for travel advice from TUI. Entry Requirements. Tui customers due to travel to a red-list country can cancel and get a full refund to avoid hotel quarantine. TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. Tui UK vows to pay Covid holiday refunds by October after complaints You can change your flights without a fee within 24 hours of booking, if youve made a mistake in your times or dates. Easyjets Freedom to change policy was in place until 31 March 2022, giving customers the option to change their flights for free up to two hours before departure, with the possibility to rebook new flights until September 2022. Tui has announced a "Covid-19 cover . Canceling A Trip For COVID And Need A Refund? An Expert Says Travel VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. Explore our updated policies on vaccination and testing, our partnership with world-leading health inspectors Bureau Veritas, and our new well-being protocols, carefully designed to protect everyone on board . Any closer to take-off and youll have to pay a fee to rebook plus the difference if the new flight dates are more expensive. mandatory quarantine upon arrival) or the limited possibilities at the destination in case people have to go into quarantine due to a Covid-19 infection. How do I change or cancel my TUI booking? We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. TUI, Jet2, easyJet and Ryanair's rules if you want to change your Only if you are unable to wear a mouth mask on the plane for medical reasons do we request that you wear a splash screen, known as a face shield. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. COVID-19 testing. Call them at 0902 150 45 (0.75 euros / min). If you travel to a destination where a COVID-19 (PCR) test is not obligatory, you need to take this test not earlier than 72 hours before your departure. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. If you booked prior to 16 February 2022, youll need to check what Virgin Atlantics policies were at the time of booking, via their Earlier Policies on the No Change Fees policy webpage. How much will it cost to cancel my TUI holiday? Refund Credit Terms & Conditions | TUIHolidays.ie Wondering what documents you need for your destination? Our partners will do everything within their power to help you! The recovery certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. If you are medically exempt from wearing a face mask and have both of the above-mentioned documents, please report this to one of our TUI employees at the airport before your flight departs. Entry Requirements | Travel With Confidence | TUIHolidays.ie Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. The refund credit is valid as soon as you receive it and is issued to you if your holiday will no longer be able to go ahead as planned due to . REFUND CREDIT. Travel With Confidence | TUI Holiday Promise | TUIHolidays.ie The original term of validity is indicated on your voucher. This also applies if, in the seven days before your departure, the government in your destination requires children aged 11 and under to be fully vaccinated and they arent currently invited to receive the vaccine in the UK. After you received the voucher, you can submit a request for a refund via: https://www.tuifly.be/en/corona-voucher. You have to state the means of transport you have used. If the price of the new flight is higher than the original amount, you will have to pay the difference. You can request a paper version of your vaccination certificate with your state registration number through the Flemish government's help desk at 078 78 78 50 (available from 9 am to 7 pm on weekdays). Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. You are on the Belgian website. Coronavirus (COVID-19): Cancellation and refund updates The issue date and the expiry date of the initially issued voucher will remain applicable. Lines open: Monday to . We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Is it not possible to travel to your destination and pick up your rental car? TUI fly MARK vouchers are easily recognisable by the mention MARK. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. Covid travel: Omicron hitting holiday bookings, says Tui You do not need to contact us yourself. Booking Terms and Conditions | TUI.co.uk That's why we strongly advise against taking a test at the destination. Just be sure to make the change before check-in closes for your flight. Tui has axed planned trips to a number of Amber and Red list countries amid ongoing concerns about Covid-19. If the price of the new flight is lower, you will receive a refund. By clicking a link you are consenting to this. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. You cannot cancel these online through your account. Following hundreds of flight cancellations in May and June, BA has scrapped its generous book with confidence' policy, which allows customers to make fee-free changes and cancellations. Martin Lewis on how to get TUI refund for cancelled flights & holidays If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. If you want a refund then contact TUI, but be prepared to wait quite a while for it. And this Intercontinental - where Decman booked - two days prior. . Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. Any rebooked flight must be completed by 31 December 2023. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. Jet2 has flexibility baked into its general terms and conditions. However, you should wait until you receive the voucher by e-mail. You do not need to contact us. This applies to both the outward and the return flight. TUI allows both cancellations and changes. a scarf), masks with an exhaust valve or face shields cannot be used as a face mask. We should point out that all our passengers are responsible for their compliance with the health and admission requirements of the countries they travel to (including transit countries). Travel insurance can be taken out within 30 days of booking. You can read about the requirements for your destination on our Corona Measures page: https://www.tuifly.be/en/corona-measures. Starting on 1 February 2022, the vaccination certificate is valid for 270 days (9 months) after the date of the last vaccine. If we need more details, we will contact you. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. Onboard our planes. We explain the complaints procedure in our guide to complaining about your package holiday company. Note: you have to read the TUI fly COVID-19 statement and sign it online in order to have access to your boarding pass. Entry Requirements | Travel With Confidence | FirstChoice.co.uk If you booked a package holiday or a hotel only, visit the following articles: If you are unable to present the code, you will be denied access to the plane. You can consult the conditions on our corona conditions page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Cruise With Confidence | Marella Cruises Promise - TUI.co.uk not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. We have done everything within our power to continue to offer you this service in these challenging times. If you dont want to travel to an affected area, you can cancel your trip. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. We have a flight with TUI booked for 29th of July, their information I can see, states that we can amend the flight for free - however only if we do this prior to the 30th of June. If it becomes necessary to cancel a prepaid or guaranteed reservation, you must cancel the reservation through our Site, contact our Call Center or the property directly by 6:00PM hotel time (4:00pm at some locations) on the arrival date and receive a cancellation number. When checking in online, you may need certain documents for your destination. This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher.