The same cabin called 3 times. On our last cruise the butler arranged dinner in our room for us. The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. Each suite has been designed with style and comfort, along with a view that changes with every port we visit. A butler, on the other hand, is much more focused on your in-cabin experience. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. This high-end boutique luxury line is known for its upgraded amenities, and suite guests enjoy English butler service unparalleled on other cruise lines. We have a young child so we wouldn't be asking for much, we simply asked for AJ for the kid it took 2 days for the juice but our neighbors got 3 meals a day in there room. While some butler services are more formal and reserved - as you might expect from a traditional English manor house, others try to be more fun and family friendly such as Royal Caribbean's Royal Genie. They also explain how you access certain parts of the ship so, for . my fiance also loved to order pizza for late night, and would order it from anywhere on teh ship with the cordless phone that comes with your room. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. Makes onboard reservations for everything from meals to child care to shore excursions. is director of content operations at TPG. Much of The Haven has beautiful ocean views throughout for passengers to enjoy. They arrange shoreside dining, arrange for your port tenders or host an in-suite cocktail party for you and your selected guests. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. By Guests will need to use their keycards in order to enter The Haven complex. We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. Thanks so much for the "informative" feedback. Retired Asst. the concierge will ensure you get priority check-in and departure as well as priority tendering to port. As such, there is no specific guideline on how much you should tip your butler. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Perhaps youll find yourself at one of the lounges enjoying some live music, or maybe you just feel like slipping into your pajamas and enjoying a quiet dinner en suite, delivered by your Butler? For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. But if you're cruising The Haven, you're in for a special treat. (Yes, that was a little uncomfortable due to the glares of other pax, but we managed to get over it fairly quickly.) Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. But the extra services are the real reason cruisers love Disney's Concierge level. You will be able to leave a comment after signing in, By DECK 20. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Cunard Line has long since held the reputation for being the premier in British luxury, so it is no wonder that their butlers are so highly regarded by guests and critics alike. While it is true the your cruise butler does not "need" to be tipped, it is common curtesy to reward exhemplary service in this way. There are select categories of Suite which come with specific additional amenities, too! Bored now, I hope my "opinions" have been useful to most reasonable people, maybe first time cruisers, who wish to book their own excursions and speciality dining, so they know they're done how they'd wish they were done. Plates, glassware, setting up food, etc. he got the biggest kick out of doing that for some reason, and coming back to the room to have the pizza there and waiting. There are certain times of the day such as breakfast and early evening when they can be very busy. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Full Time, Part Time position. Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room. Serve a welcome glass of Champagne upon arrival to your cabin. Some people get great service, some just ok., some not very good. Your Royal Genie will arrange for a special celebration just for you. DECK 19. Related: The 5 best cabin locations on any cruise ship. An aft-facing mini-suite would not include a butler/concierge. ft.*, your Owners Suite sleeps up to five* guests, and offers separate living and dining rooms (combined on some ships). This stateroom type features relaxing and luxurious spa decor. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Double balcony is offered on Norwegian Dawn. As youre sailing out of port, sipping on a glass of bubbly and snacking on todays treat you start thinking about what lies ahead for the evening. We did tip him as he did his duties as he should but we tipped the room steward a lot more!! $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. realize that you can be selective about all those services but find out what level you like to be pampered at. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Compare the cost in points or miles to cash, and see which option is best. it was awesome. Sometimes it's worth a large investment to reap the benefits of a great credit card. If you book a Penthouse deck suite on a Crystal cruise, you can enjoy the services of a personal, in-suite butler. From delivering any special requests, to keeping your cabin stocked with amenities and daily treats, to providing in-suite dining, your butler is there to ensure you are well-cared for during the cruise. Two minutes later they called again and got the same answer, and the third time they called a further minute later they seemed angry with him. A neat chance. Additionally, they will escort you to different destinations on the ship as well as assist you with debarkation by carrying your bags to the gangway. The thought was that the Butler and Concierge services could assist with making it more enjoyable for them. They keep a log of how often the day and night butlers are used. Luxury line Silversea offers butler service in every single suite on its ships -- regardless of category. When we traveled with the grandchildren, the butler always made sure their favorite snack was in the room. Tomorrow could be a plate of hand-made chocolates or a canap assortment. CC Help Jenn Learn more. The concierge is over the butler, so if you have any issues with the butler, let the concierge know, and most likely will resolve the issue. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. Norwegian Cruise Line's "ship within a ship", The Haven, offers a high-end luxury experience exclusive to guests booked in its suites. Cruise butlers aren't magicians and they sadly can't cause seas to be less rough or clouds to go away. Many of The Havens spaces are child friendly, while some spaces are reserved for older and adult guests. fortunately, we knew where to go and were very familiar with NCL, but had we been first timers, and had not researched, we most likely would have missed embark day lunch at cagneys. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Bliss, and Norwegian Breakaway. The butler basically takes care of your personal needs food and beverages (in cabin coffee maker) - the cabin steward cleans and makes up the cabin. We asked about 4 times for special treats as we were having visitors. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. The other thing that the Butlers will do is they will spend some time explaining to you the facilities and how the ship works. This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. Cocktail party with the cruise ships officers. Sleeps up to five guests. Passengers of The Haven will be escorted off the ship for excursions as well as upon arrival to ports of call. Does NCL track this activity? While some folks expect a level of service that is like what they have at home with a butler, personal chef, driver and other staff, for others this is an opportunity to splurge. We rarely use the phone - we normally talk to them in person or leave a note. I know the trolls will hang me but I opened up his envelope and gave it to my room attended because he did more Butler services then the 1 with the title. For an explanation of our Advertising Policy, visit. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Thanks to all. Draw a bath with bubble bath or flower petals. If you forget let say your jacket and your in the theater you call your butler. They will arrange speciality dining at your request, get you priority tendering when required. 11 extra charges on cruise ships that will drive you nuts and what to do about them, 21 tips and tricks to make your cruise go more smoothly, Inside Regents new $11,000-a-night super suite, The 9 best cruise ship steakhouses and steak-serving restaurants, Cruise ship restaurant nirvana: The 7 best meals at sea, 12 best cruises for people who never want to grow up, The best Caribbean cruises for every type of traveler, Do Not Sell or Share My Personal Information. I admittedly didn't read through them all but it's a good starting point at least! This is a question that we are often asked by guests. To find out more, please. The phone that is a perk of the suite is the same type of phone carried by the crew members butler concierge. On the first day of your cruise, a butler might meet you in the shore-side VIP lounge, recognize you and already know your name. When you thumb through cruise line brochures, you read a lot of jargon that might not be defined. Skip lines as well as be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations. We also had no interactions with him on day 1 we asked for juice day 2 when he finally got us and he was never seen again only heard when he was presenting dinner to the neighbors. The concierge can also help you plan special occasions and celebrations. Powered by Invision Community, Also I was told my last cruise they give you those cordless. In simple terms, a concierge is in charge of assisting you with things outside of your cabin while a butler's domain is very focused on your cabin and its amenities. I think I'm right in saying that doesn't include a butler. I have found the concierge to be hit or miss. The concierge takes care of your needs OUTSIDE of the room - so things like shore excursions, restaurant reservations, spa appointments, priority disembark at ports, priority tendering, etc. In theory, a host agency is not liable to clients of a sub-IC for their acts or omissions. (NCL's The Haven Sundeck area aboard the brand new Norwegian Prima). Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. Another thing to consider doing is to fill out Hero cards for the workers. And be sure to call for butler and concierge service anytime you like. Started June 21, 2021, By Case in point: Norwegian Cruise Line offers butler service in The Haven suites. Started August 27, 2021, By Stay close to them with our convenient connecting staterooms. The state was in the spotlight recently when it hosted the annual Gala Riviera Nayarit & Puerto Vallarta. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Peal.