If you use one of these and buy something, Slumber Search may make a small amount of money. Returns and Exchanges | Arhaus On Arhaus Site, table I orderd takes 9 weeks! Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. Now they are offering me a different model chair. Restocking fee does not apply to Non-Furniture Items as defined above. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Arhaus Furniture collections are for the entire home. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. I bought $4500 worth of stuff on the website and they charged me $5500. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Don't waste your time. I went in today and found a floor sample chandelier. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. No return emails. How do I apply for an Arhaus Credit Card? How do I request a catalog or sign up for email or remove my name from your mailing list? We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. I would not recommend this place. Purchased two new pieces for our new apartment. Are the prices the same in stores and online? I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . With a keen eye for details, love for . Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. People that come over say the room belongs in a magazine. I was sent a second label that i used for the second box. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. They were both delivered a week later. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. | Read 21-38 Reviews out of 38 Arhaus is a lovely store in Plano/ Frisco Texas area. the perfect rug and dining chairs as floor samples. For your convenience, Arhaus provides guest checkout - no account is needed to order online. The cons: Some shoppers mentioned issues with shipping. Slipcovers: Arhaus vs. Ballard. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Everyone there is incredibly helpful and great to work with too. Arhaus custom So i called Daniel and told him about this and he said he will call me back. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? Now, today, late November. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. He was very rude and said "you're done looking around get out." I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! After several emails and phone calls over a two-week period, I still do not have a return label. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. I'd give this place zero stars if I could. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Great customer service. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. The delivery was on time and the associates were extremely professional. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. They did not put aside my chairs and I was told too bad because they no longer have them. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. Go in and take a look, you'll be surprised at the quality, variety and the prices! The covers are easy to use and help me make this furniture last forever. I was so disappointed their attitude, once they sold it they don't care anymore. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Similarly, the line between "pushy" and "helpful" can vary from person to person. Do I need to create an account to order online? The store is a joy for us to shop in and I don't particularly like furniture shopping. I'm giving this 3 stars because I had both good and bad experiences in this store. Jerry B. said: Montgomery Mall is the premier place to see jailbait. His product knowledge put us at ease once we decided on our bedroom set. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. Will you share my email, home, or business address with other companies? She has a flare and creative abilities which we appreciated. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Deceptive!! With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Sat, Mar 23, 2013 : 4:55 a.m. You have successfully subscribed to our list. This was to be a birthday gift and I have this junk. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. 4. Made to your specifications and submitted for production at the time of your order. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. However, the actual colors you see will depend on your computer monitor. We ordered two couches from Zane at Arhaus and had an excellent experience with him. Anyone can write a Trustpilot review. STAY AWAY. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Furnished almost our entire house and the quality of the furniture is amazing. Do you offer in-home design consultations? These are the most beautiful outdoor chairs not to mention incredibly comfortable! Zero customer service. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! If you don't expect any customer service go to this store. So we decided to check out Arhaus at UTC in La Jolla. Well it is now October 4th and I'm yet to hear back or have my issues resolved. After the third time, the concierge suggested that I return the chairs and chose new ones. ForLocations, The World's Best For Customer Service Info. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. They are sending someone to repair some of the pieces and are actually replacing some of them. I will be going back there now that I know they have good customer satisfaction. I recently purchased a sectional and a table. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Laurie. Had to wait almost 2 month for a chairs and drawers. This rating has decreased by -10% over the last 12 months. I had to post a review for Arhaus in University Towne Center, La Jolla. doesn't. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Its total bs. After visiting nearly every furniture store in San Diego we stopped by Arhaus. Thank you Michael and Sandi Trish and Bob. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. They said they would be back in touch. Second, there are buttons that go into the cushion. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. We want you to love your new piece as much as we do. Here I am 3 months later and issue still not resolved. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Recently I attempted to locate some bedding at Arhaus that they no longer carried. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. Spent $13,000 on a custom leather sectional. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. This order arrived yesterday, 7/18/14. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. I never received any paperwork from them confirming my purchase. This is not something that I would have expected from a $3000 dining table. Additional information about Delivery & Shipping. and it was a wrong size, of course. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Loved working with Etta and Chris. They are very nice on the phone. Digital Art Director Job in Hudson, OH at Arhaus I am by nature indecisive and Cheryl made my decisions effortless. Design materials that enhance the Arhaus brand and the overall . I ordered several dining chairs that kept coming in damaged. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. We want you to love your new piece as much as we do. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Definitely coming back to finish off my home! General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating 11 reviews of Arhaus "LOVE THIS STORE. When I came home from work that evening the entire place was put together. Half showed up within a week. Top 10 Customer Complaints Have About Your Customer Service A The phone number for Arhaus is: (913) 663-0250. Slumber Search is supported by readers. I walked into Arhaus and really liked the design of their merchandise. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. She took us to the second floor and when I got off the elevator I saw it immediately. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. I highly recommend this store! The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Customer service's response was that normal wear is not covered. Verition Fund Management LLC Has $1.55 Million Stock Position in Arhaus Arhaus Halstead Dining Chairs (Was 1998) - furniture - by dealer The back cushions are not sewing straight. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. The delivery men were gracious and the communications were thorough. We furnished our dinning room, formal living room and family room furniture at Arhaus. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. He was so genuine & professional. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Without her I do not think I could have ever had done it. Do you ship to Canada or other international destinations? Posted: February 21, 2023. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Ugh. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. When it comes to your own comfort, your own body is the only North Star. We are extremely happy with the items we purchased -- top quality and beautiful style. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. It's perfect for our Great room. Arhaus' customer service is definitely lacking. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Highly suggest you check it out and give your home that fresh touch Arhaus provides. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. 4,200,070 reviews on ConsumerAffairs are verified. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether.